Return and Refund Policy

Last Updated: October 4, 2026

At Prostate Life Pro, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

We accept return or replacement requests within 7 days of delivery under the following circumstances:

• The product received is damaged.

• The product received is defective.

• The wrong product has been delivered.

• The product is expired or has a manufacturing issue at the time of delivery.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, along with the original invoice or order confirmation.

2. Non-Returnable Products

Due to the health, hygiene, and consumable nature of our products, the following items are not eligible for return or refund:

• Opened or used bottles, capsules, or supplements.

• Products with broken or tampered seals.

• Products damaged due to improper storage or handling after delivery.

• Products returned without prior approval from our customer support team.

However, this restriction does not affect your rights regarding products that are defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs or an unboxing video showing the product and packaging, where available.

After verification, we will offer an appropriate resolution, which may include a replacement or a refund, as applicable.

4. Refund Policy

Refunds will be approved after reviewing the return request and verifying the issue.

Once approved, refunds will be processed to the original payment method.

Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, our support team will coordinate the refund through an appropriate available payment method.

5. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may contact our support team for assistance.

If an eligible prepaid order is successfully cancelled, the refund will be initiated to the original payment method.

6. Return Shipping Charges

If the return is due to a damaged, defective, incorrect, or expired product, Prostate Life Pro will bear the applicable return shipping costs.

For other approved returns, shipping charges may be borne by the customer, where permitted by applicable law.

7. Replacement Policy

If a product is received damaged, defective, or incorrect, we may arrange a replacement after verification.

Replacement availability will depend on stock availability. If a replacement is unavailable, an eligible refund will be provided.

8. How to Request a Return or Refund

To initiate a return, replacement, or refund request, please contact our customer support team with your order details.

Please include:

• Full Name

• Order ID

• Registered Phone Number

• Reason for Return or Refund

• Supporting Photographs, if applicable

Our team will review your request and guide you through the next steps.

9. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

Website: https://prostatelifepro.com/

Customer Support Email: [Your Support Email]

Customer Support Phone: [Your Contact Number]

Business Name: Prostate Life Pro

10. Policy Updates

Prostate Life Pro reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be published on this page.

By placing an order on our website, you acknowledge that you have read and understood this policy.

Thank you for choosing Prostate Life Pro.